Changing your mind

If you change your mind, contact us within 14 days of receiving your order and we will arrange a return.

How to start a return

Contact us at info@parksquarepharmacy.com with your order number and what you would like to return, and we will tell you where to send it. Please do not send anything back before getting in touch — we may not be able to identify it.

Condition

Items should come back in a condition that lets us resell them, with any tags or sealed packaging intact. You may handle an item as you would in a shop; if it has been used beyond that, we may reduce your refund to reflect the loss in value.

Items we cannot take back

Some things cannot be returned once opened or made: sealed goods opened after delivery where returning them is not hygienic, items made or personalised to your order, and perishable goods. Your statutory rights for faulty goods are unaffected.

Return postage

Unless an item is faulty or is not what you ordered, you pay the cost of sending it back to us.

Refunds

Once we have your return, or proof you have sent it, we will refund you to the payment method you used. Refunds include the standard delivery you originally paid; they do not include any extra you paid for a faster service.

Faulty or wrong items

If an item is faulty, damaged, or not what you ordered, contact us and we will repair, replace or refund it — and we will cover the cost of sending it back. This is in addition to your statutory rights.